ACME Product Support

ACME Support 3

• Contacting ACME Product Support
• Support Ticket Status Definitions
• ACME Platform Error Codes

Hardware Troubleshooting 3

• POS Hardware Troubleshooting Guide
• BOCA Troubleshooting Notes
• iCloud info for DEP devices

Product Support Processes 22

• Diagnosing an ACME Outage
• Bug Filing Standards
• Internal Slack Channel Directory
• Contact information For Vantiv
• Vantiv Support Contacts

View all 22

Postman Guides and Walkthroughs 3

• Moving an Event Using Postman
• Updating a PWYW schedule using Postman
• Authenticating with Postman

Drafts 3

• Hardcoding an IP Address for BOCA Printers
• How to: Importing Order Data
• ACME Training Course - Advanced Reports

Technical Support 1

• How To Troubleshoot 3rd party Kiosk Integrations

New Client Onboarding 3

• Administration: Payment settings configuration (Worldpay Testing)
• Information Gathering Questionnaires
• Creating Ticket Types and Price Lists via API

Airwatch 4

• Adding a new Device to an existing Smart Group
• Running a Device Audit from Air Watch
• Editing an ACME App Assignment (Airwatch)
• Steps to Add Users to the Approved Clients Group in AirWatch