1. Can you reproduce the issue?
If not, possibly venue specific or regional
If not regional, most likely a client side issue
2. If you are able to reproduce and multiple clients reporting, do this:
@ Channel DevOps
If no response after 15 minutes, email pager@acmeticketing.com
3. Provide details on the issue just like a bug report. Be ready for immediate follow up.
4. Once an outage has been confirmed, update status page and notify any open tickets related to the issue.
5. Continue chatting with Product and Engineering for updates every 30 minutes. Relay client facing updates to open tickets until the issue is resolved.